Complaints

Checking the shipment upon delivery
We recommend checking the shipment upon delivery. If visible damage is detected, do not accept the parcel and request a damage report from the carrier.

If the shipment is accepted despite visible damage, transport damage claims may not be accepted.

Warranty period
All products are covered by a 24-month statutory warranty period from delivery.

Submitting a complaint
A complaint can be submitted by sending the goods back together with the complaint form.

The shipment must include:

• complained product

• completed complaint form

To make the complaint process easier, we recommend using the complaint form available for download here.

Cash-on-delivery shipments will not be accepted. The goods must be clean and hygienic.

Return shipping costs are paid by the customer. In case of a valid complaint, return costs are covered by the seller.

Complaint resolution
The seller will determine the method within 3 working days and resolve the complaint within 30 days.

Complaints may be resolved by:

• repair

• replacement

• price reduction

• refund

• rejection

After 30 days, the customer may withdraw from the contract.

Exclusions
Warranty does not cover normal wear, mechanical damage or improper use.

ODR platform
https://ec.europa.eu/consumers/odr

Contact details
MiaSmi s.r.o.
ul. ku Bratke 2908/12
934 05 Levice
Slovakia
info@miasmi.sk