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Returns
Returns at MIASMI
You have a statutory right to withdraw from your purchase without giving a reason within 14 days of receiving the goods. We also offer voluntary returns within 30 days of delivery.
For voluntary returns after the statutory 14-day period, items must be unworn, undamaged, complete, with their tags and in their original condition. These conditions do not limit your statutory rights. For statutory withdrawal, you are only liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
1. Notify us of your withdrawal or return
Send a clear statement to reklamacie@miasmi.sk or by post to the address below. Include your name and information identifying your order and the goods. Using the form is optional, and you do not need to give a reason for statutory withdrawal. Sending your notice before the deadline is sufficient.
2. Pack and send the goods
For statutory withdrawal, send the goods back within 14 days of notifying us. Include information that allows us to match the parcel to your order. Send your parcel by post or courier to:
MiaSmi s.r.o.
ul. ku Bratke 2908/12
934 05 Levice
Slovakia
You bear the direct cost of return shipping. We do not accept cash-on-delivery parcels.
For returns from Slovakia, you may arrange to use a Packeta drop-off point with our ID 92282645. This optional service costs €4.90. You pay nothing at drop-off; MIASMI initially pays the carrier. If you choose this service and expressly agree with us to deduct its price, we deduct €4.90 from your refund. You can confirm your choice and agreement by email when notifying us of your return. We do not make this deduction without your express agreement. Please contact us in advance to confirm availability and pricing for returns from other countries.
Refunds
For statutory withdrawal, we refund payments within 14 days of receiving your withdrawal notice. For a full withdrawal, this includes the cost of the least expensive standard delivery we offered. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier.
We use your original payment method unless we expressly agree otherwise without additional charges. Only provide an IBAN if we have agreed on a refund by bank transfer. For voluntary returns after the statutory period, we refund the price of the returned goods within 14 days of receiving them and checking that the voluntary return conditions are met.