Complaints

Complaints Policy

Faulty goods

We are responsible for defects present on delivery that become apparent within two years of delivery. Product descriptions cannot restrict your statutory rights. Accepting a damaged parcel or not obtaining a carrier report does not in itself remove your rights.

Making a claim

Contact reklamacie@miasmi.sk or write to the address below. Provide contact details, the product, a description of the defect and information proving the purchase. Notify us as soon as possible after discovering the defect. You may use our complaint form, but it is optional. An invoice is not the only acceptable proof of purchase.

We promptly provide written confirmation of the claim and the deadline for resolving the defect. Please arrange the handover with us. Where the condition allows, provide clean, safely packed goods; this does not restrict your statutory rights.

Remedies and timing

You may choose repair or replacement unless your choice is impossible or disproportionately costly compared with the other remedy. The remedy is free, at our expense and without significant inconvenience to you. We retain our commitment to determine the handling method promptly, within 3 business days, and resolve the claim within 30 days of notification. If we miss that deadline, you may request replacement or withdraw from the contract.

A proportionate price reduction or withdrawal is also available in the cases provided by law, including where we refuse or fail to repair or replace the goods, the defect recurs, is sufficiently serious, or will not be resolved within a reasonable time without significant inconvenience. Withdrawal is unavailable for a minor defect; the seller must prove that it is minor. We provide written reasons if we reject liability.

Costs

For a justified claim, we bear the costs of receiving the goods for repair or replacement and delivering them back. You are also entitled to reimbursement of necessary, reasonably incurred claim costs; keep the receipts.

Wear and damage

Liability does not cover normal wear or damage demonstrably caused by the customer after delivery, such as improper care. This does not exclude claims for a separate defect for which we are responsible.

Dispute resolution

You may ask us to resolve a dispute and, subject to the applicable conditions, use a competent alternative dispute resolution body. See the European Commission list. These rules do not limit mandatory consumer protections of your country of habitual residence where applicable.

Contact

MiaSmi s.r.o.
ul. ku Bratke 2908/12
934 05 Levice
Slovakia
reklamacie@miasmi.sk
+421 907 786 140